Faq’s

Returns are rare for Ray-Ban Meta glasses, but if you think your glasses are defective, please refer to the Troubleshooting FAQ section for quick fixes. If the issue persists, head down to your point of purchase for assistance and, replacement where applicable.

Returns are rare for Ray-Ban Meta glasses so we're sorry that something didn't work out with your purchase. Change of mind returns will only be accepted if the product remains sealed and in perfect condition within 30 days, and returns are to be made to the original point of purchase. If you think your glasses are defective, refer to the Troubleshooting FAQ section for quick fixes. If the issue persists, head down to your point of purchase for assistance and replacement, where applicable.

To operate Ray-Ban Meta glasses you need to connect your glasses with a smart phone and the Meta AI app. Here’s the complete checklist: - Smart phone with a recently released operating system: Android 10 and above (with location services enabled) or iOS 14.4 and above. See complete list of supported phones here. - Wireless internet access - USB-C charging plug (if charging from a power outlet and not directly from a USB point) - A valid Meta account - Meta AI app (downloadable from your App store)

Your Ray-Ban Meta glasses come with the following accessories and user manuals: - Charging case - Quick Start Guide - Safety & Warranty Guide - Instructions for ordering Prescription lenses - Cleaning cloth

WHEN YOU FIRST UNBOX YOUR RAY-BAN GLASSES: 1. Remove the plastic tab between the case and the glasses 2. Make sure your glasses are redocked inside the case 3. Wait until the LED light starts flashing blue 4. Your device is now ready to pair MANUALLY: 1. Place your glasses inside the case 2. Press and hold the button on the back of the case for at least 5 seconds 3. Wait until the LED light starts flashing blue 4. Your device is now ready to pair PAIRING YOUR GLASSES WITH YOUR PHONE: 1. Download the Meta AI app from your app store and log in using your Meta account. 2. Turn on the Bluetooth setting on your phone. 3a. Start by turning on your glasses. Slide and hold the power switch towards the lens until the notification LED starts blinking white, then release it. The notification LED blinks white while your glasses turn on, which can take up to a minute. When the notification LED turns solid green, you're ready to continue. (If you can’t complete this step, continue to 3b, otherwise move on to step 4). 3b. Your glasses need to be fully charged before pairing. If you need to charge your glasses, place them inside the charging case and connect the case to a power source before moving on to step 4. 4. Put your glasses into Bluetooth pairing mode. Fold both arms and hold capture button on top of the frames down for 12 secs until LED on the inside of the frames starts blinking blue. Your glasses will appear in the app when they're in pairing mode, which can take up to 10 seconds. 5. Continue following the instructions in the Meta AI app to finish setting up your glasses. 6. Enjoy exploring your world in a new way with the Ray-Ban Meta collection. For illustrated set up instructions, please refer to the Meta AI app.

Your glasses use Wi-Fi in two different ways: - For normal use, the app connects to your Wi-Fi network. - When importing captures or installing firmware updates, the app will connect directly to your glasses' temporary Wi-Fi network.

Ray-Ban Meta glasses are IPX4 water resistant. IPX4 rating means your glasses are safe even if you get caught in light rain while wearing them. Simply remove the glasses as soon as you can, wipe them completely dry and you're good to go. The Product is not designed to resist submersion or extended exposure to water or other liquids. In case of water exposure, dry the Product thoroughly and clear the charging areas of residue or other debris.

You can find your Ray-Ban Meta collection serial number in two places: 1. In the Meta AI app under: Settings - Select your glasses - Glasses & privacy - Your glasses - About your glasses 2. Printed on the inside of the left temple of your glasses

Ray-Ban Meta glasses can only pair with one Meta account at a time. If you want to sell or give your glasses to someone else, you'll need to complete a factory reset. You can do this yourself, or alternatively the person receiving the glasses will be prompted to complete a factory reset when they attempt to log in with their account. When Ray-Ban Meta glasses go through a factory reset, it permanently erases all captures and any associations between the glasses and your Meta Account. To factory reset, take the following steps: 1. Make sure the glasses are fully powered on and not in use 2. Slide and hold the power switch all the way to the right, while you press and hold the capture button 3. When the notification LED turns solid orange, first release the capture button followed by the power switch 4. Factory reset is complete when the notification LED turns off